The Juvo goal is for you to be happy and satisfied with your purchase. If you are not satisfied or simply have a question or comment, please contact us:
☎ Juvo Customer Service 1.847.381.3030
Creating An Account – please consider this option when placing an order. This will ensure that you receive valuable information about new products and promotions.
Options - Juvo offers 3 options: Standard Overnight, Economy 2 Day, Express Saver 3 Day . FedEx is our preferred carrier.
Alaska and Hawaii - There is an additional $5.00 fee for Ground shipments to these states.
Guidelines – Juvo orders ship on business days only, Monday through Friday, from 8:00 am to 5:00 pm Central Standard Time, excluding federal holidays within the United States. Juvo cannot ship to PO boxes, APO or FPO addresses. A street address must be provided for all orders.
Tracking – Once an order has shipped, you will receive a shipment confirmation e-mail including a FedEx tracking number. Visit www.FedEx.com with your tracking number for more detailed delivery information.
Charges – Customer's credit card will be charged shortly after order is submitted. Once "Complete Your Order" is clicked, the order is automatically processed.
Visa, MasterCard, American Express, Discover. Juvo cannot accept personal checks, cash, Traveler’s Cheques, CODs or Layaway Plan.
Your AccountCreating An Account – Simply click on “Create Account” in the upper right hand corner of any Juvo web page and follow the simple instructions. The benefits: faster checkout as well as access to exclusive promotional offers and product information.
ReturnsPacking Slip – A packing slip accompanies every customer shipment. It contains detailed instructions for returning or exchanging an item. ONLY items purchased via Juvo’s online store may be returned or exchanged directly to Juvo. Items purchased through a retail store may not be returned directly to Juvo.
Our Pledge – Juvo guarantees all merchandise sold by Juvoproducts.com. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of purchase for replacement or refund, subject to the following important criteria:
All products must be returned unused, undamaged, in original boxes and with all component parts to ensure full credit.
Juvo reserves the right to refuse a refund request if it does not comply with this policy.
Return Authorization Number – If you wish to return an item please call our Customer Service Department @ 1.847.381.3030 for a Return Authorization number. This number must be prominently displayed on the outside of your package so that it is processed properly at our warehouse. Failure to clearly write the Return Authorization number on the outside of the return package may delay the refund process.
Damaged or Defective Items – If you receive a damaged or defective item from juvoproducts.com please call our Customer Service Department @ 1.847.381.3030 right away for either:
Safety, Security & Privacy
Secure Shopping Guarantee – Juvo uses GlobalSign SSL encryption technology to help keep its information and the information provided by visitors and customers to our website secure. In the event it is ever determined that such security has been breached, Juvo will act promptly to limit any effects of such breach and to apply such corrective action as it deems appropriate.
Juvo Products Limited Warranty
Juvo Products warrants its products for one year from the date of original purchase to be free from manufacturing defects in materials and/or workmanship. This limited warranty is not valid in the event of accidental breakage, abuse or misuse.
This limited warranty is non-transferable and continues solely for the period of ownership of the original purchaser.
If the Juvo product is found to be defective within the warranty period due to material and/or workmanship, Juvo will replace such defective product at no charge. Customer is responsible for presenting an original purchase receipt for the product and for the cost of shipping for the replacement product. Indirect, consequential and incidental damages are not recoverable under this warranty. Some states do not allow certain exclusions or limitations and may provide greater rights to consumers.
To make a warranty claim, send a brief written description of the claimed defect along with a copy of the original receipt to: Juvo Products Customer Service | 111 North Avenue, Suite 205 | Barrington, IL 60010
Company InformationCompany Offices
Barrington, Illinois 60010
1500 Chase Avenue
Elk Grove Village, Illinois 60007
Juvo Customer Service
Contact InformationCall 1.847.381.3030
Address111 North Avenue, Suite 205
Barrington, IL 60010